Replacement & claims
If Optiwrap agrees to replace film covered by this warranty, it will be done at no extra cost. In each case, replacement of damaged film is the exclusive remedy, and liability does not extend to any other damages, incidental, consequential, or otherwise. PPF that is not covered by this warranty may be replaced at an additional cost, to be agreed upon between you and Optiwrap.
The PPF is resilient to industry-standard automotive aftercare products, including specialized products such as scratch removers, degreasers, TFR (traffic film removers), abrasive polishes, and waxes. However, chemical cleaners may harm the PPF. In such circumstances, the damage would not be covered under the warranty. Please refer to our After Care documentation for reference.
If the product is found to be defective, upon our inspection of the defective product and our determination that your claim falls within the scope of this warranty, we will arrange for the PPF to be replaced within sixty (60) days at our premises. If we are unable to replace your warranted product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for your purchase cost (as indicated on your proof of purchase), at our sole discretion. If we determine that the damage is not covered under this warranty, we will notify you and inform you of service alternatives available to you on a fee basis. Replacement products, once installed, are covered for the remaining period of the warranty only.
We own all warranted products returned to us that are exchanged for a replacement product. Optiwrap's PPF Warranty does not cover the costs of transporting the vehicle to and from our premises.
Transferring the warranty
If the vehicle is sold within the Warranty Term, the warranty is transferable to the new owner of the vehicle if: 1) the new owner registers the change of ownership by completing the Transfer of Warranty form found on Optiwrap's website; and 2) there are six (6) months remaining on the warranty. For clarity, if there are less than six (6) months remaining on the warranty, this warranty will not be transferable to any subsequent owner of the vehicle.
Furthermore, if the requisite form is not completed for the transfer of warranty, Optiwrap will not be held liable for any damage to the PPF, and this warranty will be deemed invalid. It is the responsibility of the new owner to register the change of ownership.
What this warranty does not cover
This warranty does not cover problems with a warranted product caused by normal wear and tear. It also does not cover problems resulting from external causes such as accidents, abuse, misuse, mishandling, collisions, alteration, negligence, fire, theft, vandalism, riot, explosion, natural disaster, or other acts of God. Moreover, it does not cover any problems resulting from the usage of a warranted product that is not in accordance with After Care instructions or resulting from a failure to follow product instructions or a failure to perform preventative maintenance or parts replacement for your vehicle as suggested by the manufacturer in its maintenance schedule. Finally, it does not cover warranted products for which we have not yet received full payment.
WARNING: The PPF should not harm the manufacturer's factory-applied paint finish when professionally removed; however, smart repairs and vehicles with partial and/or full respray finishes may peel. In this instance, Optiwrap will not be held accountable for the repair/replacement of such incidents. Optiwrap is not responsible for any derived costs as a result of a warranty claim, such as fuel, loss of earnings, or other consequential expenses. This agreement is a product warranty and not insurance and is limited to one claim per panel. This warranty forms part of Optiwrap's Standard Terms and Conditions.